BurnPeak – Privacy Policy

Effective Date: May 2023

This Privacy Policy explains how BurnPeak ("we" or "us") collects, uses, and manages personal information when you visit our website (the "Site"). It does not apply to information collected offline, via phone, mail, or live events.

Privacy Notice for Refund Video Statements

  • Purpose: Videos are used solely to validate and process refund requests.
  • Access: Only our customer support and quality assurance teams can view your videos; they are not shared with third parties.
  • Storage & Security: Videos are stored securely and protected from unauthorized access.
  • Retention: Videos are deleted after refund processing, maximum retention of 1 month.

By using the Site, you consent to this Privacy Policy. Updates may be posted here with an updated "Effective Date," and continued use signifies acceptance.

Information We Collect

We collect personal information you provide voluntarily, such as name, email, postal address, and payment details, during registration, purchases, or subscriptions. We also collect automatic data about your device and browsing activity to enhance your experience. Cookies and web beacons may be used to track usage, preferences, and deliver targeted content.

Children: We do not knowingly collect information from children under 13. If discovered, data is deleted immediately.

Medical Information: We do not collect sensitive health or medical data.

Credit Card & Bank Info: Transactions are secured with SSL encryption and used solely for processing orders. Necessary third-party disclosures are made only to complete transactions.

How We Use Information

Your information is used to customize features, deliver services, send offers, and provide advertising through email, direct mail, phone, or SMS. Trusted third parties may be involved in providing services.

Sharing Information

We share information with service providers assisting in website hosting, analytics, marketing, payment processing, and customer support. Aggregated, anonymized data may be shared for analytical purposes. We may also disclose data for legal compliance, protection of rights, or business transfers (mergers, acquisitions, insolvency).

Third-Party Collection & Analytics

Third-party advertisers, analytics providers, and external links may collect data independently. We are not responsible for their privacy practices. Examples include:

  • Advertisers using cookies or web beacons.
  • External websites linked from our site.
  • Analytics tools like Google Analytics, including remarketing, demographics, and interest reporting.

You can manage cookie preferences or opt-out of targeted advertising via your browser or third-party tools.

Facebook & Social Media Integration

We may collect data from Facebook users acting as advertisers on our behalf. We follow Facebook Data Use Restrictions, ensuring data is used only by authorized parties. Data is not merged or shared externally.

GDPR & CCPA Compliance

For EU (EEA) residents: GDPR rights include access, correction, deletion, portability, and restriction of your data. Contact to exercise these rights.

For California residents: CCPA rights include disclosure of shared information, opt-out of data sharing, and deletion requests. Contact for inquiries.

Data Storage & Security

Your information is stored securely and accessible only to authorized personnel. Emails include an unsubscribe option. SSL encryption protects sensitive information. While we implement strong security measures, no transmission over the Internet can be 100% guaranteed secure.

Changes to Privacy Policy

We may update this Privacy Policy. Changes will be posted on this page, keeping you informed of our data collection and usage practices.